Terms and Conditions

These Terms and Conditions govern the use of the software-as-a-service platform Vividomo® — RealEstate AI Suite, operated by NewWays AI Development & Consulting GmbH (i.Gr.), Bahnweg 3d, 9220 Velden am Wörthersee, Austria (hereinafter the “Provider”).

The platform is intended exclusively for entrepreneurs within the meaning of § 1 para. 2 of the Austrian Commercial Code (UGB), in particular commercial real estate agents, property managers and real estate professionals in the DACH region. Use by consumers within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) is not permitted.

By registering, the user accepts these Terms and Conditions and the Provider’s privacy policy. Any differing terms of the user shall not apply unless the Provider expressly agrees to them in writing.

Vividomo® provides a cloud-based suite for real estate professionals. The exact range of features depends on the selected plan:

• Starter: Basic features (property management, contacts, up to 30 active properties, 1 user)
• Professional: Extended features (up to 200 active properties, up to 3 team members, AI property brochure generator, image studio, purchase price estimate)
• Premium: Full range of features (unlimited properties, up to 10 team members, white-label options, priority support)

The Provider is entitled to develop the scope of services further and add new features or modify existing ones, provided that the core services of the subscribed plan are retained.

After registration, each new user receives a free trial of 30 days with full access to the Premium features. No payment method is required for the trial.

There is no automatic transition to a paid subscription. After the trial expires, access is restricted to read-only access; new entries can only be created after subscribing to a paid plan. Existing data is retained in full and remains available to view.

The Provider reserves the right to adjust the trial duration for new registrations. Existing trials are not affected.

Paid plans are processed through the payment service provider Mollie B.V. (Netherlands). Billing takes place monthly or annually in advance, depending on the selected billing period.

All prices quoted are net, plus the applicable statutory value added tax (currently 20% in Austria). Value added tax is shown separately on the invoice.

For annual billing, the Provider grants a discount equal to 2 monthly fees (i.e. effectively 10 months for the price of 12). Current prices are available on the website, and changes to plan prices will be communicated with at least 30 days’ advance notice.

In the event of late payment, the Provider is entitled to restrict access after a payment reminder period of 14 days. Data is not deleted due to late payment.

Monthly subscriptions may be cancelled at any time with effect from the end of the current calendar month. Annual subscriptions may be cancelled with effect from the end of the respective contract term.

Cancellation is made via the user account settings under “Billing → Cancel subscription” or by email to info@vividomo.com. Cancellation takes effect upon acknowledgement of receipt.

The right to terminate for good cause remains unaffected. Good cause exists in particular in the event of a serious breach of contract, misuse of the platform or insolvency of the user.

After cancellation and expiry of the subscribed period, all stored data (properties, contacts, documents) is retained for a transitional period of 90 days and may be requested as a data export during this time. After the 90-day period, all personal data and content is irreversibly deleted.

The Provider is entitled to retain anonymised and aggregated statistics (without personal references) even after deletion.

Vividomo® uses AI models to generate property brochure texts, descriptions, translations, image edits and other content. AI processing is generally EU-resident through a processor (Requesty EU Gateway, Frankfurt); optional AI video generation takes place — only with express consent — through Google Veo with data transfer to the USA (see the privacy policy for details). All AI results are suggestions and do not constitute legal, tax or professional advice.

The user is solely responsible for reviewing, correcting and publishing AI-generated content. The Provider accepts no liability for damage arising from the unchecked use of AI-generated content, in particular incorrect price information, legally problematic wording or incomplete information.

The Provider’s liability for indirect damage, lost profits and consequential damage is excluded to the extent permitted by law. Liability for intent and gross negligence remains unaffected.

The user grants the Provider the right to process and store uploaded content (photos, documents, texts) exclusively for the purpose of providing the service. The user retains ownership of their content.

The Provider will not use uploaded content for its own advertising purposes or sell it to third parties. When AI services are used, content may be passed to processors (in particular Requesty as the EU AI gateway and, for optional AI video generation, Vercel and Google); this is governed by the privacy policy.

The Provider strives to achieve high availability of the platform but does not guarantee a Service Level Agreement (SLA) in the Starter plan. The Professional and Premium plans aim for monthly availability of 99% (excluding maintenance windows).

Where possible, maintenance is carried out outside peak usage hours (Mon–Fri, 08:00–18:00 CET) and, if lasting longer than 30 minutes, announced 24 hours in advance.

The Provider is entitled to amend these Terms and Conditions with at least 30 days’ advance notice. Changes will be communicated by email to the address on file and as a notice in the application.

If the user does not object to the amended Terms and Conditions within 30 days, the new Terms and Conditions are deemed accepted. In the event of an objection, the Provider is entitled to terminate the contractual relationship by ordinary notice at the earliest possible date.

Austrian law applies exclusively, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG).

To the extent permitted by law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is Vienna.

If individual provisions of these Terms and Conditions are or become invalid, this does not affect the validity of the remaining provisions. The invalid provision will be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.